Episode 103 | Using Communications to Create a 5-Star Experience with Caroline Rutkowski, Five Star Concierge
Description
EPISODE 103
It’s Mother’s Day weekend! And in today's episode, we honor and celebrate all working mothers through my chat with Caroline Rutkowski. She lives, as she calls it, a double life as a concierge at a prestigious hotel in New York City, and as a mother of two lovely girls. In this episode, she talks about what it’s like to show grace under pressure.
Caroline and I have known each other for over 20 years. I met her at my first job out of college in Chicago, when I was a front desk receptionist and she was already a practicing concierge at one of the top hotels in the world. Listen up as we talk about serving five star guests with anticipation, asking 360-degree questions, thinking on your feet, having plans A, B, C, and how communication plays a role in meeting and exceeding the expectations of guests paying top dollar for an exceptional experience.
About the host:
Danella cut her professional teeth in hospitality and customer service at Walt Disney World and the Four Seasons. She had extensive exposure to various cultures with her traveling global media sales and journalism job. In the Philippines, she has co-founded four ventures: Full Suite, SPARQ, Homegrown Media, co.lab, all of which have promoted business and entrepreneurship, as well as community-building.
She recently completed the Inner MBA, a certificate program designed to bring more purpose and meaning into the work that we do.
In constant pursuit of balance and self-development, she applies the practices of yoga in her daily life. Her move to a beach side town in 2020 revived her, and learning to surf reignited her determination to keep improving.
Links:
- Follow Bulan Cup on Instagram
- Check out The Secret Sauce website
- Follow Danella on Instagram
- Follow Caroline on LinkedIn
- Humble Inquiry, Second Edition: The Gentle Art of Asking Instead of Telling by by Edgar H. Schein and Peter A. Schein
- The Gentle Weapon: Prayers for Everyday and Not-So-Everyday Moments—Timeless Wisdom from the Teachings of the Hasidic Master, Rebbe Nachman of Breslov
- The Gift of Fear by Gavin de Becker
Audio credits:
United States
